Cath Castro
Executive Assistant
Cath Castro is the executive assistant to President Matt Cawley at National Multifamily.
Prior to National Multifamily, Cath worked in the BPO industry for over 14 years, including more than 10 years as a Quality Associate. In this role, she monitored and evaluated customer interactions, ensured compliance with company standards, and provided coaching and feedback to improve performance. Cath also analyzed performance data, identified trends, and collaborated with leadership to implement process improvements that enhanced customer satisfaction and operational efficiency. Her background reflects a strong commitment to service quality, team development, and consistent delivery of results.
Cath is based out of the Philippines.